WHAT WE DO
We create integrated hospitality concepts by developing brands, designing spaces,
and defining experiences.
OUR PHILOSOPHY
Crafting meaningful brands comes down to creating meaningful guest experiences. That takes getting to the heart of what people want, and need. We call this Hospitable Thinking.
The notion of hospitality today goes well beyond fine dining and luxury hotels. It’s about finding unique ways to meet universal human needs, because every interaction, big or small, is an opportunity for a brand or a space to resonate with people. With each experience we create, we weave in these three core need states:
Security
Safety First. On a primal level, humans have an instinctive need to feel safe and secure. Feeling secure in a social environment can reduce anxiety, mitigate stress, and stimulate well-being. By establishing a sense of security, your guests are psychologically predisposed to accept, embrace, and enjoy new experiences.
Surprise
Unexpected Delight. Unpredictability and surprise trigger a physiological response in humans, releasing dopamine into the pleasure centers in our brains, and making new experiences more memorable. Simply put, creating surprises will make your guests quite literally feel better.
Significance
Making Meaning. The ultimate luxury in life is a sense of purpose – the feeling that you are unique, special, and significant, and that someone else is thinking of you, what you need, and what you want. We seek out places and experiences that we think matter, and your guests aspire to playing a meaningful role in those experiences.
OUR CAPABILITIES
Multiple disciplines united by strategic thinking and a shared love of design and hospitality.
Brand
Strategy
- Brand Strategy
- Qualitative Research
- Market Assessment
- Trend Mapping
- Brand Positioning
- Brand Architecture
- Naming
- Verbal Identity
- Guest Profiles
Experience
Strategy
- F&B / Retail Strategy & Masterplanning
- Concept Development
- Experience Strategy
- Journey Mapping
- Culinary Development
- Beverage Development
Brand
Design
- Logo Design
- Identity Development
- Collateral Design
- Environmental Graphics
- Signage & Wayfinding
- Packaging Design
- Art Direction
Interior
Design
- Concept Design
- Schematic Design
- Design Development
- FF&E
- Construction Admin
- 3D Modeling
- Concept Evolution
Brand
Activation
- Influencer Marketing
- Paid Media
- Content Creation
- Social Listening
- Marketing Toolkits
- Campaign Strategy
- Messaging
Strategy
- Immersion Workshop
- Market Research
- Business Landscape
- SWOT Analysis
- Competitive Analysis Target
- Audience Insights
Hospitality
- Hospitality Modelling
- Menu Development
- Beverage Development
- Programming Consultation
- Loyalty Programs
- Operations Consultation
- Marketing & PR Strategy
- Service Manual Development
- Post-open Marketing
Branding
- Brand Positioning
- Brand Architecture
- Naming
- Brand Identity
- Brand Guidelines
- Copywriting
Graphics
- Art Direction
- Collateral Design
- Packaging
- Environmental Graphics
- Wayfinding
- Signage
- Editorial Design
- Digital Design
Interiors
- Experience Design
- Programming Master
- Concept Design
- Pop-up Design
- Schematic Design
- Design Development
- Construction Administration
- Styling
- Interior Roll-out Guidelines
OUR PROCESS
Whether you have a seed of an idea or need to shift an existing brand, we work with you from vision to execution.
Discover
Define
Design
Develop
Execute
OUR EXPERTISE
Delivering hospitality at scale.
Hotels
Food & Beverage
Mixed Use
Travel
Retail
